Job Category: Guest Relation Executive

Job Type: Full Time

Job Location: Lucknow Airport

State: Uttar Pradesh

Gender: Both Male and Female

Salary: Upto 216000 CTC

Qualification: 12th PAss

Passport: Required

Experience: Freshers

AGE: 18-27 Years

F&B Associates.

To provide a warm, friendly, and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest’s expectations.

Roles and responsibilities:

• Assist in creating a warm and welcoming environment for the guests.
• Ensure that guests are seated and provided with menus promptly.
• Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times.
•  Familiarise yourself with the menu in order to answer any questions guests may have.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
• Set up, and clear promptly Table Services after use to ensure that guests can be seated in a timely manner.
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
• Deal with guest complaints in a friendly and efficient manner, Ensuring guest satisfaction at all times and ensuring that any guest complaints and comments are reported to management.
• Ensure all cash, charge, float, and till procedures are carried out in line with agreed procedures.
•  Assist in the setup and preparation, and provide service duties for functions as required.
•  Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
•  Ensure that all front-of-house and guest areas are well maintained at all times.

Skills Required:

•  Excellent communication and interpersonal skills with a confident and outgoing personality and an
  ability to interact with people at all levels.
•  Ability to take initiative and resolve queries in a practical and positive manner.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude towards guests and colleagues.
•  Ability to work as part of a team.
• Good attention to detail.
•  Ability to work under pressure and juggle competing priorities in a busy, fast-paced, and challenging environment with minimum supervision.
• Positive and flexible approach to work (weekend and evening work will be required).
• Confident and outgoing personality.